Who we are
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Who we share your data with
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What rights you have over your data
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Where your data is sent
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Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.
Terms and Condition.
Your Booking
In order to process your booking we need to collect personal information about you that may include special needs/ dietary requirements, or other personal information. We take full responsibility for the security of your personal information.
We do not pass your information to any party not required in making the arrangements for your
booking.
Conditions of Booking
By making a booking with us you state that you are at least 18 years of age and have legal authority to make the booking.
You agree that you are responsible for all charges (including fees, taxes and duties) incurred in making the booking, and that you will pay them in full and on time as stated in the applicable terms and conditions.
Entrance Fees
The places you wish to visit in Jordan may charge entrance fees, we will give you some information about the prices and we will try to update, we are not accept any responsibility for any change of the entrance fees.
Passports, Visas and Health
We provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the Jordanian embassy in your country or consulate.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Jordan now requires passports to be valid for at least 6 months after your return date.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Travel insurance
Travel insurance is not included in your booking. If you feel travel insurance is a necessary condition of the booking it is your responsibility to make suitable arrangements and inform the relevant supplier.
We are ready to provide any assistance you may require whilst on your holiday. Please ensure you have all our contact details before you travel.
Child and families Discounts
We offer discounts for children’s and families, usually based on children sharing with two full paying adults. Please provide us some details about your trip like, child ages, number of adults, hotels required … etc… , our employee will provide the best discount for you.
Pricing
At the time of booking, all prices shown on our website are subject to availability & subject to change at any time. If you like any of our offers / prices please contact us immediately via email to check availability.
Payment on booking
When you make your booking a deposit is required. The deposit is set at 20% of the trip price, payable on confirmation of the booking. Full balance of payment is required 65 days prior to departure. Payment of the initial fee creates a contract between you and us.
If any payment is not received on time, we reserve the right to treat the booking as cancelled by you and cancellation charges will be due from you as set out.
Cancellation Policy
Cancellation fees are calculated based on the tour start date and apply regardless of the reason for cancellation.
Amendments & Cancellations Policy
Any amendments (including name or date changes) or cancellations must be submitted in writing and will be subject to the following cancellation charges:
Booking Confirmation
30% of the total tour price is non-refundable once the booking is confirmed.
60 to 35 Days Before Departure
50% of the total tour price will be charged if the booking is cancelled between 60 and 35 days prior to the tour start date.
34 Days or Less Before Departure
100% of the total tour price is non-refundable if the booking is cancelled 34 days or less before departure.
After Tour Commencement / No-Show
100% cancellation fee applies, and no refund will be issued for any unused services.
Special Requests
If you make any special requests at the time of booking such as sea views, balconies and adjacent rooms will be subject to availability, and we cannot guarantee any changes until we confirm that.
Accommodation
Sometimes hotels make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.
If your hotel has to make a major change to your booking, we will offer you the option of accepting the change (mostly upgrade) or canceling the booking and receiving a full refund of all monies paid
to us.
Luggage allowance and infants
Standard luggage allowance is one bag per adult person; our clients must inform us about any additional Luggage or infants, all your luggage will be free when you inform us about any additional luggage or infants before one week at least, and if it does not impede the trip execution .